Decor - FAQ's

What do I need to prepare for my move?
Decide if you want to use our excellent packing services. If you are going to pack yourself, you can purchase all the boxes, tape, markers, bubble wrap, etc. from Decor. If Decor is packing and moving your household, we will bring all the supplies needed. Typically, we will send a packing crew to your home one or two days prior to the move. If you are only using moving services, it is important to be completely packed.

Does Decor offer temporary storage?
Yes - Decor offers a unique service called storage-in-transit. Many times customers are selling their home and are unable to immediately move into their new home. Our short-term storage solution allows customers to leave their household goods on a truck in our secure yard. This service eliminates the cost of conducting an inventory and double-handling your goods as they do not have to be unloaded as part of the storage-in-transit service.

Decor requires a deposit. Why is that?
When Decor makes a reservation for a move, we will be there. Some companies will overbook peak days and then show up for only the "best" jobs. At Décor, we treat our smaller moves with as much importance as our large ones. When we schedule a move with a customer, we stand behind our agreement. Likewise, we take a non-refundable deposit to protect ourselves against customers who schedule more than one mover and then use whichever company shows up first. Believe it or not, that does happen.

Does Decor do interstate/long distance moves?
Decor is certified for long-distance moving. We are not a van-line and are able to give a higher level of service on interstate and long distance moves because the truck and crew are exclusively moving your goods. Larger companies are only able to give 5 to 7 day delivery windows and will often sub-contract moves out to parties that are not under their direct control. Often, your move will be one of many that the crew has to deliver. If there are complications on any of the moves prior to yours, there may be a long postponement of your delivery resulting in a major inconvenience. We are able to give our customers a guaranteed 24 hour delivery window.

Does Decor cover the cost of repairs if something is broken on my move?
Unfortunately, damages do occur sometimes in spite of all the precautions our movers take. Each move comes with $300 of coverage for repairing or replacing your household goods in the event damage does occur. However, we do recommend purchasing additional valuation coverage. Adequate valuation coverage will ensure that, in the event of a major accident or damage, the repair\replacement costs for any and all items damaged will be covered.

Does Decor broker any moves to other companies?
No. Decor only utilizes full time employees for moving. By forgoing opportunities to be a broker, we limit the amount of interstate business we conduct. Our belief in ´quality over quantity´ means that our customers can expect the best service available for their interstate or long-distance move.

What happens if I need to postpone my move?
We understand that sometimes our customers need to postpone a move due to circumstances that are beyond their control. We make every effort to accommodate postponements but are sometimes unable change our schedule on short notice. To avoid a 1 cancellation charge, we require 72 hours advance notice for postponement and cancellation.

Why do I need so many guys on my move?
Some moving companies assign less men than are optimal on a move. They do this because it is easier to sell fewer movers due to the lower hourly charge. We recommend adding one or two men on the crew resulting in a discount on the hourly rate of each mover. Also, the move goes along more quickly and more efficiently since the movers do not tire as quickly.

How does Decor charge for services?
On local moves, we generally charge people on an hourly basis. Our pricing conforms to the rates mandated by the Georgia Public Service Commission. Pricing for interstate moves is based on the weight and distance. Mark the Mover does not add fuel surcharges or trip fees to the final bill. Acceptable payment types are credit card, cash, check, and certified funds.

Will my move cost more if the movers have to take an elevator or stairs?
Depending on the speed, size, and proximity of the elevator can have a major impact on the move time. One of the most important time-saving measures a customer can take is to reserve their elevator for exclusive use by Decor. One of the most frustrating and time consuming parts of moving can be when our movers have to compete with another mover for elevator usage. This allows one person to occupy the elevator full-time and help load and unload it. A significant number of stairs and/or a long carry distance will definitely add time to your move. We typically like to add an extra mover onto a move that has an elevator or stairs.

ARE YOU LICENSED AND INSURED?
Décor Moving Services is licensed by the Georgia Department of Motor Vehicles Safety for Household Moving within the state of Georgia and we carry the insurance coverage above the minimum limit. Décor Moving Services also has Federal I.C.C. authority for all 48 states. Call and check your moving companies at the Georgia Department of Motor Vehicle Safety at 678.413.8575.
Does Decor charge extra for moving pianos?

Piano moving does not cost anything beyond our standard hourly rate. Pianos need to be tuned after they are moved and require at least 4 men on the move.

How does Decor handle pool tables, weight machines, high-efficiency Washer\dryers and outdoor spas?
We use a professional pool table installer for moving all tables. Pool table moving is a separate charge from the move depending on the make and model of the table. Our employees can move less complicated exercise machines such as elliptical machines, stationary bikes, and treadmills. High Efficiency Washers\Dryers have to be prepared and have their drums secured before transport. For insurance reasons, we will move them but not connect them to the water lines. As a preventative practice, it is recommended you replace the water lines to your washer. For more complicated machines, we use 3rd party contractors for assembly and disassembly.

What packing materials do I need for a move?
Here are some general guidelines for the amount of packing materials that will be required for their move. Typically, people are surprised when they use more boxes than expected for packing. Decor will give customers full credit for any unused boxes left over from packing. Having plenty of packing material is important to safely protect and transport your furnishings. See our packing tips page for more advice on packing your home.

1-2 Bedroom Apartment or House
15 Book boxes 1.5 cubic feet
10 medium cartons 3 cubic feet
6 large cartons 4.5 cubic ft.
4 dish packs
2 wardrobe boxes
6 rolls of tape
2 magic markers
Packing paper 25 lb
8-16 Picture slices (requires 1 for small pictures, 2 for medium, 4 for large)
3-4 Bedroom Apartment or House
20-30 small 1.5 cubic ft. book boxes
15-20 medium 3 cubic ft. boxes
10-15 large 4.5 cubic ft. boxes
10-15 dish packs
6-10 wardrobe boxes
18 rolls of tape
2 magic markers
Packing paper 25-50 lb
16-24 Picture slices
5-6 Bedroom Apartment or House
50-75 small 1.5 cubic ft. book boxes
25-35 medium 3 cubic ft. boxes
30-40 large 4.5 cubic ft. boxes
10-15 dish packs
10-15 wardrobe boxes
24 rolls of tape
4 magic markers
Packing paper 50-75 lb
30-40 Picture slices

ARE YOUR MOVERS FULL TIME EMPLOYEES?
YES. All employees are full-time, professional movers. All employees are drug tested and undergo background and reference checks. Our employees are some of the best in the industry and are paid very well. Additionally, our employees are authorized to work in the United States

How do I pay at the end of my move?
We accept all major forms of payment for local moves including cash, check, credit card, and other certified funds. Cash or certified funds are the only acceptable form of payment for long-distance moves.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
In order to make it convenient and easy for you, we accept MasterCard, VISA, American Express, Certified Checks, Cash and Money Orders. Our Corporate Clients can arrange to have a corporate account established, and bill your company direct.

DO YOU SHRINK-WRAP AND PAD FURNITURE?
We completely shrink-wrap and pad ALL furniture items prior to moving them. By doing this, the risk of damages in significantly reduced and there is no additional charge to you for this service.

DO YOU OFFER REPLACEMENT COVERAGE?
YES. Replacement Coverage and other forms of valuation are offered. Please ask your Sales professional for details.

DO YOU PROVIDE ON-SITE ESTIMATES?
YES. We have full-time, Relocation Sales Consultants ready to serve you.

DO YOU PROVIDE PACKING SERVICES?
YES. We have professionally-trained employees to handle all your packing needs. From simple studio apartment packing to commercial businesses to large scale Law Libraries, we offer services to fit all of your relocation needs.

DO YOU OFFER STORAGE?
YES. We offer 24-hour secured storage facilities and we can also receive furniture and any item you need delivered to a loading dock.

ARE YOU A MEMBER OF THE AMERICAN MOVING & STORAGE ASSOCIATION?
YES. Please feel free to call (888) 849-AMSA.

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